Contact Us
Our dedicated support team is available to assist you with all gaming-related inquiries, account management, and technical issues. We are committed to providing prompt, professional assistance to ensure your gaming experience meets New Zealand’s high standards for responsible gambling and customer service excellence.
Support Channels and Response Times
We offer multiple communication channels to accommodate your preferences and urgency levels. Our live chat feature provides immediate assistance for urgent matters, typically responding within minutes during peak hours. For detailed inquiries requiring thorough investigation, email support at [email protected] ensures comprehensive responses within 24 hours. Telephone support is available at +64 9 555 0123 for voice assistance during business hours.
| Support Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | 1-3 minutes |
| Email Support | 24/7 | Within 24 hours |
| Phone Support | 9 AM – 11 PM NZST | Immediate |
When contacting us, please prepare your account information and clearly describe your inquiry for efficient resolution. All communications comply with New Zealand privacy legislation and responsible gambling protocols.
Last updated: January 22, 2026